PRIVACY POLICY

This Privacy Policy describes how Door Gurus (“we”, “us”, or “our”) collects, uses, and protects the personal information you provide when you access and use the Door Gurus website located at www.doorgurus.com and www.doorgurus.ca (the “Website”), which is hosted on Squarespace.

We are committed to protecting your privacy and ensuring the security of your personal information. By using our website and providing your information, your consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

a) Personal Information: When you access and use the Website, request an estimate through our Client Relations Management (CRM) platform, or sign up for email marketing, we may collect personal information such as your name, email address, mailing address, and phone number. We may also collect additional information that you choose to provide, such as your company name or job title.

b) Usage Information: We may collect non-personally identifiable information about your interactions with our Website and emails, such as your IP address, browser type, operating system, and pages visited. This information helps us analyze trends, administer the Website, and improve our services.

c) Cookies & Similar Technologies: We use cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app, to collect and store your information when you visit our Website. They help us enhance your user experience and provide personalized features. You can manage your cookie preferences through your browser settings.

2. VISITOR DATA

a) When you buy something on this Website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address;

  • Details relating to your purchase (for example, your shirt size);

  • Email address;

  • Name; and

  • Phone number.

b) We share this information with Squarespace, our online store hosting provider, so that they can provide Website services to us.

c) As you go through checkout, this Website may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

d) When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We may also share this information with Google and FloDesk for storage and with Zapier for data porting.

2. HOW WE USE YOUR INFORMATION:

a) We use the information we collect for the following purposes:

  • To provide and improve our services and Website functionality;

  • To send you newsletters, updates, and marketing communications if you have subscribed to them;

  • To respond to your inquiries and requests;

  • To analyze Website usage and trends, and to improve our Website and services; and

  • To comply with legal obligations or enforce our rights.

b) We may also use your information in an aggregated and anonymized form for statistical analysis, research, and other purposes.

3. SHARING & DISCLOSURE OF INFORMATION

a) We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent.

b) We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering our services. These service providers are bound by confidentiality obligations and are prohibited from using your personal information for any other purposes.

c) We may also share your information to comply with legal obligations, enforce our rights, or protect the rights, property, or safety of ourselves or others.

4. THIRD-PARTY INTEGRATIONS

a) Squarespace: This Website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device;

  • Web pages you visited prior to coming to this Website;

  • Web pages you view while on this Website; and

  • Your IP address.

Squarespace needs the data to run this Website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form. Please review their Privacy Policy for more information.

b) Google: We use Google Analytics to analyze website usage and improve our services. Google Analytics collects information through cookies and similar technologies. For more information on how Google collects and uses data, please refer to their Privacy Policy.

c) Customer Relationship Management (CRM) Software: We use a CRM software to effectively manage and optimize our interactions and relationships with our customers. This includes the quoting and estimating system we use, automated emails for job and invoice reminders, and follow-up communication. When requesting an estimate through our website, your personal information is processed through our CRM platform. For more information on how the platform collects and stores data, please review their Privacy Policy.

5. ANALYTICS

a) This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

b) This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

c) We share this information with Squarespace, our website analytics provider, Microsoft, and Google to learn about our Website’s traffic and activity.

6. BLOGS & COMMENTS

a) This Website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment);

  • Your email address (optional, to let you know if someone replies to your comment); and

  • Your website URL (optional).

b) This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network, and device;

  • Details about the web page or content you shared or proposed to share; and

  • Your IP address.

7. EMAILS

a) Abandoned Cart Emails: You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your customer account;

  • You add a product which is in stock to your shopping cart;

  • You close your browser or leave this website without completing your purchase;

  • You can unsubscribe from these messages at the bottom of the email; or

  • The email will link back to this website, where you can pick up where you left off and complete your purchase.

b) Marketing Emails: We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

c) Order & Account Emails: We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account;

  • Your customer account password has been reset or updated;

  • You’ve made a purchase; or

  • Your order has shipped.

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

8. FONTS

a) This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device;

  • Information about this site and the page you’re viewing on it; and

  • Your IP address.

9. DATA SECURITY

a) We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. YOUR CHOICES & RIGHTS

a) You have the right access, update, and correct your personal information. You may also request the deletion of your personal information, subject to legal requirements and our legitimate business needs.

b) If you wish to opt-out of receiving marketing communications from us, you can unsubscribe by following the instructions provided in the email or by contacting us directly.

11. CHILDREN’S PRIVACY

a) Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children or minors. If we become aware that we have inadvertently collected personal information from a child, we will take steps to remove their information from our system as soon as possible.

12. CHANGES TO THIS PRIVACY POLICY

a) We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

b) We will notify you of any material changes by posting the updated Privacy Policy on our Website.

c) We encourage you to review this Privacy Policy periodically for any changes.

CONTACT

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: kim@doorgurus.com.

By using our Website and providing your information, you signify your consent to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our Website and providing your personal information.